mild88 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains how mild88 ("mild88", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal data in connection with your use of the mild88 online casino and sports betting platform at mild88.games ("the Platform").

mild88 is committed to protecting the privacy and personal data of all users of the Platform, including players accessing mild88 from Pakistan. This Policy has been written in plain English to ensure that Pakistan players can understand their rights and our obligations clearly, without legal jargon.

By registering a mild88 account, depositing funds in PKR, or otherwise using the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, you should not use the mild88 Platform.

2. Data Controller

For the purposes of this Privacy Policy, mild88 is the data controller responsible for your personal data. As data controller, mild88 determines the purposes for which and the means by which personal data is processed in connection with the Platform.

If you have any questions about how mild88 handles your personal data, or if you wish to exercise any of the rights described in this Policy, you may contact mild88's data privacy team using the contact details provided in Section 16 of this Policy.

3. Personal Data We Collect

mild88 collects the following categories of personal data from Pakistan players:

4. How We Collect Your Personal Data

mild88 collects personal data through the following means:

• Direct provision: Data you provide when registering a mild88 account, completing KYC verification, submitting a deposit or withdrawal request, contacting support, or completing responsible gaming forms.
• Automated collection: Technical and usage data collected automatically as you browse and interact with the mild88 Platform — including through cookies, log files, and session tracking tools.
• Third-party sources: Data received from payment processors (such as Easypaisa and JazzCash) in connection with your PKR transactions, identity verification service providers, fraud prevention databases, and publicly available records where applicable.
• Game providers: Gaming session data and bet outcome data provided by mild88's game provider partners (including Pragmatic Play, Evolution Gaming, and others) in connection with games played on the Platform.

5. How mild88 Uses Your Personal Data

mild88 uses the personal data we collect for the following purposes:

• Account administration: Creating, maintaining, and managing your mild88 account, including processing your PKR deposits and withdrawals, tracking your bonus and wagering progress, and managing responsible gaming limits you have set.
• Identity verification and fraud prevention: Verifying your age (18+), identity, and the legitimacy of your payment methods as part of our KYC and anti-money laundering obligations.
• Customer support: Responding to your queries, resolving disputes about PKR transactions or game outcomes, and providing account assistance via live chat, Telegram, and email.
• Responsible gaming: Monitoring gaming patterns to identify signs of potential problem gambling and triggering responsible gaming interventions in line with our obligations and your account settings.
• Platform security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, multi-accounting, and other prohibited conduct on the mild88 Platform.
• Legal compliance: Complying with applicable anti-money laundering laws, financial record-keeping requirements, and any lawful requests from regulatory authorities.
• Service improvement: Analysing aggregated usage data to improve the Platform's performance, game library, and user experience for Pakistan players.
• Marketing communications: Sending promotional offers, bonus notifications, and game launch information to players who have opted in to receive such communications.

6. Legal Basis for Processing

mild88 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to administer your mild88 account, process PKR transactions, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with anti-money laundering laws, age verification requirements, financial record-keeping obligations, and other applicable legal requirements.
• Legitimate interests: Processing carried out for mild88's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing for which you have given explicit consent — primarily marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

mild88 does not sell your personal data to third parties. We share your personal data only in the following circumstances:

7.1 Payment Processors

When you make a PKR deposit or withdrawal via Easypaisa, JazzCash, Raast, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, or a cryptocurrency channel, we share the transaction data and relevant account identifiers with the applicable payment processor to facilitate the transaction. These processors act as independent data controllers for their own services.

7.2 Game Providers

mild88 shares a unique player identifier (not your full name or contact details) with game providers to deliver their games on the Platform, record game outcomes, and settle PKR wagers. Game providers are contractually restricted from using this data for any purpose other than service delivery to mild88.

7.3 Identity Verification and Fraud Prevention

mild88 may share your identity data and financial data with third-party KYC verification services and fraud prevention databases to verify your identity, assess risk, and prevent fraudulent activity on your account.

7.4 Regulatory and Legal Authorities

mild88 may disclose your personal data to regulatory bodies, law enforcement agencies, or other governmental authorities where required by law, or where disclosure is necessary to protect the rights, property, or safety of mild88, its players, or the public.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of mild88's business assets, your personal data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer that materially affects their data rights.

8. International Data Transfers

The mild88 Platform is operated with infrastructure that may involve the transfer of your personal data outside of Pakistan — for example, to servers or third-party processors located in other countries. When such transfers occur, mild88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to or exceeding the protections applicable in Pakistan.

Game providers and platform technology partners operating internationally are required by their contracts with mild88 to maintain appropriate data security standards and to process Pakistan player data only for the purposes specified by mild88.

9. Data Retention

mild88 retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and our internal data governance policies. Specific retention periods are as follows:

• Account data and KYC documents: Retained for the duration of your active mild88 account plus a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• PKR transaction records: Retained for a minimum of 7 years from the date of each transaction, in compliance with applicable financial record-keeping obligations.
• Gaming history: Retained for the duration of your account plus 3 years after closure for dispute resolution and regulatory purposes.
• Support communications: Retained for 3 years from the date of the communication.
• Marketing preferences: Retained until you withdraw your consent or close your account, whichever is earlier.
• Technical and usage data: Retained in anonymised or aggregated form indefinitely for analytics purposes; identifiable technical data is deleted within 13 months of collection.

When personal data is no longer required for any legitimate purpose, mild88 securely deletes or anonymises it.

10. Data Security

mild88 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the mild88 Platform;
• Encryption of sensitive data at rest, including identity documents and financial records;
• Access controls ensuring that your personal data is accessible only to mild88 personnel with a legitimate need-to-know;
• Two-factor authentication (2FA) available to protect your mild88 account from unauthorised login;
• Regular security audits and vulnerability assessments of the Platform's infrastructure;
• Fraud detection systems monitoring for unusual account activity patterns that may indicate a security breach.

While mild88 takes all reasonable steps to protect your personal data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your mild88 login credentials and for notifying mild88 support immediately if you suspect any unauthorised access to your account.

11. Cookies and Tracking Technologies

The mild88 Platform uses cookies and similar tracking technologies to provide and improve its services. A cookie is a small text file stored on your device by your browser when you visit mild88.games.

mild88 uses the following types of cookies:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in to your mild88 account during a session and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Store your preferences — such as language settings and responsible gaming reminders — to personalise your mild88 experience. These are set based on your choices on the Platform.
• Analytics cookies: Collect anonymised or pseudonymised data about how Pakistan players use the mild88 Platform — which games are most popular, which features are most used, and where players encounter errors. This data helps mild88 improve the Platform.
• Marketing cookies: Track your engagement with mild88 promotional content where you have consented to receive marketing communications. These cookies help mild88 ensure that bonus offers and game recommendations shown to you are relevant to your activity on the Platform.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from accessing your mild88 account. For most Pakistan players using Chrome on Android, cookies can be managed via Chrome settings → Site Settings → Cookies.

12. Your Privacy Rights

As a mild88 player and data subject, you have the following rights with respect to your personal data:

• Right of access: You have the right to request confirmation of whether mild88 holds personal data about you and, if so, to receive a copy of that data along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any personal data mild88 holds about you that is inaccurate or incomplete. You can update basic account information (such as your registered mobile number) directly from your mild88 account settings.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. This right is subject to mild88's legal record-keeping obligations, which may require retention of certain data for a statutory period even after account closure.
• Right to restriction: You have the right to request that mild88 restricts the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on mild88's legitimate interests, though this right may be overridden where mild88 has compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent — primarily marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, contact mild88's privacy team using the contact details in Section 16. mild88 will respond to all privacy rights requests in English within 30 days of receipt. mild88 will not charge a fee for reasonable privacy rights requests, but may charge a reasonable administrative fee for manifestly unfounded or excessive requests.

13. Minors and Under-18 Users

14. Marketing Communications

Where you have opted in to receive marketing communications from mild88, we may send you information about PKR bonuses, new games, promotional offers, jackpot milestones, and other mild88 news via SMS to your registered Pakistan mobile number, or via other channels you have indicated a preference for.

mild88 does not send unsolicited marketing communications. If you have not opted in to marketing, you will only receive essential account communications — such as withdrawal confirmations, security alerts, and account status notifications.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your mild88 account settings;
• Contacting mild88 support via Telegram, live chat, or the email address in Section 16 and requesting to be unsubscribed from all marketing communications.

Opting out of marketing will not affect your access to the mild88 Platform, your PKR balance, or your eligibility for bonuses you have already opted in to.

15. Changes to This Privacy Policy

mild88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. The current version of this Policy is always available on the mild88 Platform at mild88.games/privacy-policy.

Material changes to this Policy — meaning changes that significantly affect your rights or our obligations — will be communicated to registered mild88 players via their registered Pakistan mobile number or via a notice displayed prominently on the Platform. For non-material changes (such as clarifications of existing practices), mild88 will update the "Last updated" date at the top of this Policy without direct notification.

Your continued use of the mild88 Platform following notification of any change to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not accept the updated Policy, you should stop using the Platform and contact support to request account closure.

16. Contact Us — Privacy Requests

For all privacy-related enquiries — including data access requests, erasure requests, marketing opt-outs, and questions about this Privacy Policy — please contact mild88 through the following channels. All privacy communications are handled in English.

mild88 aims to respond to all privacy rights requests within 30 days of receipt. For complex requests, this period may be extended by up to 60 additional days, in which case mild88 will notify you of the extension and the reason for it within the initial 30-day period. All responses to privacy requests are provided in English.